Remote Consultations

Payments are taken via our secure online system, iZettle. If you book via phone or online, you will be sent an email before your appointment with a link to pay securely by card online.

Despite the disruption and unprecedented circumstances we are facing, people are still in pain and getting injuries. NHS MSK services have understandably been considerably scaled back, allowing NHS Physios to be redeployed to other areas within the Physiotherapy service to assist with the Covid-19 response. In addition to this GP appointments have to be prioritised with the majority of appointments also being conducted online.

So, we want to make sure we are still here to help you when you need us. We believe we still have a very important role to play in keeping people active, moving and healthy. We want to help make sure that our invaluable key workers are still able to do their work. By being able to provide tailored, individualised and realtime support, education and advice, we can help ease tour pain and with recovery from your injury, albeit in a slightly modified way.

Your first appointment will involve a series of questions to help us find out more about your issue. We are likely to ask you to perform a series of movements. By asking you to perform some of the tests we would normally carry out in the clinic, we can find out more about what’s going on. We may ask to look at the area (with your consent), via the video.

Once we have all the information we need, we will discuss your diagnosis, explain what’s going on and go through our recommended plan with you. This may include self treatment, exercises, modifications and advice. We will share our screen and demonstrate exercises to you, which will then be sent to you after the appointment via email. After your first appointment, we will advise if and when further sessions might be required and book these for you accordingly.

Yes, the software is totally secure and all calls and videos are encrypted. We use a dedicated software designed for online consultations, so not Zoom, FaceTime or other generic platforms. The software will need access to your camera and microphone on your device for the duration of the consultation.

Costs for appointments if you have private health insurance will be covered by Bupa and AXA PPP.

Any device that connects to the internet that has a video and microphone.

Firstly you need an email address. Then, all you need is a device with a video and microphone, so a computer, laptop, smartphone, iPad or tablet, that you can also access your emails on.

The software we use is called Physitrack. The App we ask our clients to download is called PhysiApp. Useful Guide Attached here.